FAQs
1. What products do you sell?
We specialize in high-quality robot vacuum cleaners and washing machines, designed to make home cleaning easier, smarter, and more efficient.
2. Do you offer free shipping?
Yes! We offer Free Express Shipping (3 to 7 business days) on all orders within the United Kingdom.
3. How long does delivery take?
Orders are typically delivered within 3 to 7 business days after processing. Orders are processed within 1–2 business days.
4. Do you ship internationally?
No, at the moment we only ship to addresses within the United Kingdom.
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment.
6. Can I return a product?
Yes, we accept returns within 30 days of delivery. The item must be unused and in its original packaging. Please see our Return and Refund Policy for details.
7. What should I do if my item is defective or damaged?
Please contact us immediately at support@rbotexe.com with your order number and a photo of the issue. We will assist you with a replacement or refund.
8. How do I contact customer service?
You can reach us via:
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Email: support@rbotexe.com
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Phone: +44 7596 766454
We aim to respond within 24–48 business hours.
9. Can I cancel or change my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible. Once shipped, we cannot make changes or cancellations.
10. Is payment secure on your website?
Absolutely. We use SSL encryption and secure payment gateways to protect your personal and payment information.